Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based on our founder’s values of Care, Compassion, and Community!

This is a great opportunity to join our Hall team as a Communications Division (Emergency Dispatch Center) Manager.

JOB SUMMARY

The Manager of the Communications Division performs and manages the assigned essential functions and operations of the Hall Ambulance Communications (Dispatch) Center, which includes having direct responsibility and authority for the Communication Center personnel including training, guiding and coaching; and is accountable for compliance of all state, federal, and local EMS regulations related to communications. Enforces company policies, procedures, and EMD protocols, and directives of the Company Chief Operations Officer and President.

WHAT YOU NEED TO APPLY

  • Current EMD and EMT certifications.
  • Five years of Communications (dispatch) experience. Supervisory experience preferred.
  • Valid, insurable driver's license.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Manages the overall operations on the Communications Center
  • Maintains daily oral and/or written communication with Ambulance Division Managers as well as Field Supervisors.
  • Implements and ensures that all assigned personnel are informed and perform in accordance with all company policies, procedures, and protocols, including pertinent Federal, State, and local EMS regulations and EMD protocols.
  • Ensure personnel report to work at their assigned shift timely and in complete company uniform.
  • Monitors activity performed by the communication personnel to ensure accuracy and efficiency of performance including computer utilization correct radio procedures and appropriate telephone usage and etiquette.
  • Conducts investigations including tape reviews over communication performance concerns.
  • Take corrective action, including disciplinary action, as necessary, concerning any violation of policies, procedures, regulations, or company objectives.
  • Reinforce positive performance by recognizing and appreciating a job well done.
  • Reviews performance of all personnel and provide annual written appraisals, initiating and implementing plans to improve employee performance, or train and develop employees, as appropriate.
  • Conducts monthly communication meetings with personnel on issues of concern, review policies and procedures, receive feedback from personnel and provide EMD Continuing Education.
  • Monitors schedules daily to assure adequate coverage – making adjustments and modifications as necessary.
  • Ensures Communications Personnel are adequately aware of the Hall Ambulance Service geographical areas and familiar with all map tools available to them.
  • Ensures Communications Personnel have the ability to give appropriate routing if needed by responding field personnel.
  • Monitors EMD call taking for compliance and is prepared to intervene if necessary.
  • Conducts tape reviews necessary to complete the Kern County EMD compliance report to be submitted in a timely basis.
  • Provide or encourage EMD continuing education necessary for recertification.
  • Attend EMD/Communications Quality Assurance Meetings at the EMS Agency.
  • Maintain Communications transaction logs, notes and back tapes as required.
  • Ensure accurate data basing is completed to allow for report accuracy and system monitoring capabilities.
  • Provide written reports of meetings, discussions, or other contacts at the request of the COO or President.
  • Suggest and provide learning activities for communication personnel to enhance their personal and professional growth.
  • Supervise, operate, and ensure maintenance of communications and Communications equipment.
  • Maintain and updates all emergency manuals.
  • Prepares written reports as directed.
  • Perform the duties of a Communications Supervisor when necessary, including dispatching and call taking.
  • Develops and submits statistical analysis of all Communications activity on a regular basis or as directed.
  • Procurement of materials, supplies and equipment to maintain emergency communications center
  • Perform other duties as instructed and assigned.

MINIMUM QUALIFICATIONS

  • Strong interpersonal communication skills.
  • Maintain current EMD Level and EMT certifications.
  • Five years of Communications (dispatch) experience. Supervisory experience preferred.
  • Good working knowledge of all communication equipment necessary to perform Communications functions.
  • Ability to effectively communicate both orally and in writing.
  • Ability to provide basic medical direction and assistance over the phone.
  • Skilled in map reading.
  • Strong organizational skills.
  • Ability to prepare accurate logs and reports.
  • Ability to think clearly and make quick decisions in an emergency situation.
  • Ability to perform multiple tasks at the same time.
  • Skilled in typing and keyboards.
  • Ability and willingness to work non-traditional shifts.
  • Hearing critical to responding to emergency calls and understanding and interpreting customer concerns and needs.
  • Communicate (written & oral) clearly, calmly, and concisely to convey information to others.

EDUCATION AND EXPERIENCE

  • High School diploma or G.E.D.
  • Valid Driver’s License.

NOTE: Position requires satisfactory completion of a background investigation due to the need for access to patient records, confidential data bases, and multiple communications systems.